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Frequently Asked Questions
1. How do I order from your website?
It’s fun and easy to order at TheReal.su. You just place items in the shopping cart and proceed to checkout through our online order form. If you are not able to order online or prefer to order by E-mail, please follow these instructions:
By E-mail – Please send the items name and receiver info to us. And order by email, we only can accept western union or bank transaction payment methods
2. What is your return policy?
We guarantee 100% satisfaction and will accept returns on any merchandise that a customer is not satisfied with. Please contact us to get return details.
3. What about exchanges?
TheReal.su is a mail order business and if you wish to exchange an item, you must return it to us for a refund, and then order a new item or items from our site.
4. How do I pay and is it safe to use my credit card? We accept Visa and Master Card for all ordering less then $850. We use the finest form of encryption using Secure Socket Layers (SSL) technology that provides for industry-standard security of online commerce. Checks and money orders can only be sent through the mail. Your credit card will not be charged until your items have been shipped from our warehouse.
5. What information will I receive about my order? Shortly after placing your order online, you will receive a confirmation email with an order number. Within the next 2 days you will receive shipping confirmation by email.
6. What kind of stones are in your jewelry?
All our jewelry will have a detailed description. Our pieces will have precious and semiprecious stones and the synthetic stones will be Cubic Zirconium (CZ) that does not exist in a natural state.
7. What is your mission?
We at TheReal.su take great pride in providing our customers with quality custom jewelry that is exciting to wear or give as a gift. We are proud of our products, and will do anything within reason to keep our customers satisfied through our excellent customer service. We value your patronage, and welcome your questions and input.
8. Is your jewelry hallmarked brands LOGO? Yes, all jewelry will come with logo inside, and if you want without LOGO, please contact us, we also can offer it.
9. Can you offer custom made jewelry
Yes, we can offer real 18k gold and diamonds jewelry custom service, please see our Custom Jewelry Service.
10. How are my packages shipped?
We use the Fedex or DHL for our shipments. We will email you a tracking number once your package is shipped.